Get more from the Grant Palmer app 04/09/2026

Download the Grant Palmer app

The Grant Palmer app is free to download from the Apple App Store for iPhone and Google Play Store for Android devices.

Simply search for “Grant Palmer”, download the app and you’re ready to get started.

We recommend allowing notifications and location services when prompted. This will help you get the most from features including live bus tracking and service updates.

Track your bus live

Wondering where your bus is?

Use live tracking in the Grant Palmer app to see the location of your bus and check the latest predicted departure times before heading to your stop.

Live information can be particularly useful when traffic, roadworks or other disruption affects your journey.

Get service updates with push notifications

Stay informed about the services you use most by switching on push notifications.

We use notifications to keep customers updated about important service changes, diversions and disruption.

Make sure notifications are enabled for the Grant Palmer app in your phone's settings so you don't miss an important update.

Buy your bus ticket before you board

You can buy a range of mobile tickets directly through the Grant Palmer app, giving you one less thing to think about when you catch your bus.

Purchase your ticket before travelling and have it ready to show when you board.

Once activated, your ticket will appear on your phone. Please make sure your screen is bright enough for the ticket to be clearly seen and scanned.

Screenshots of mobile tickets are not accepted for travel. You must display the live, valid ticket within the Grant Palmer app.

Gifting a ticket to somebody else

Buying travel for a child, friend or family member? Our ticket gifting feature allows you to purchase a ticket and send it to another Grant Palmer app user.

This is particularly useful for parents purchasing travel for children or for anyone wanting to pay for somebody else's journey without needing to travel with them.

Make sure the person receiving the ticket has downloaded the Grant Palmer app and is ready to receive it.

Changing your phone?

Please remember that tickets cannot be transferred between phones once they have been activated.

If you're changing or replacing your phone, we recommend checking any tickets on your account before activating them on your old device.

If you've lost your phone, changed device or are having problems accessing a ticket you've purchased, please contact info@grantpalmer.com and our team will be happy to help.

Before you travel

For the best experience with the Grant Palmer app:

  • Download the latest version from the App Store or Google Play

  • Allow notifications so we can send you important service updates

  • Use live tracking to check your bus before travelling

  • Buy and activate mobile tickets when you're ready to travel

  • Never use a screenshot of a mobile ticket

  • Use ticket gifting when buying travel for somebody else

  • Contact info@grantpalmer.com if you need help with your tickets or account